Audio Jam Return & Warranty Policy

🛠️ Warranty Coverage

At Audio Jam, we proudly offer a 1-year full warranty on all new items we sell (unless stated otherwise in the product listing).
We also include a 1-year labor warranty on all installation services performed by our team.

Warranty Is Void If:

• The product has a missing, damaged, or altered serial number.
• There is visible physical damage or misuse (e.g., burned speaker coils).

🔄 Return Policy Overview

We understand that sometimes things don’t work out. Here's what you need to know:

• Returns for refund: Within 30 days of receipt.
• Returns for replacement: Also within 30 days.
• All returns require an RMA number issued by our support team.
• Items must be unopened, unused, and in original packaging with all included materials.

Contact us for an RMA:
📧 contact@audiojamonline.com
📞 302-224-4996

📦 Return Instructions

1. Contact us to request an RMA.
2. Repack items with the original box, manuals, and accessories.
3. Use a trusted shipping carrier (e.g., UPS, USPS).
4. Ship to the return address provided with your RMA.

💡 We recommend saving tracking info and insuring your package.

💰 Refunds

• No restocking fee is charged.
• Customer is responsible for return shipping.
• Refunds are issued to the original payment method within 5–10 days of inspection.
• Used or installed products are not eligible for a refund.

🔁 Exchanges

• Items must be unused and unopened.
• You may exchange for an item of equal or greater value (paying the difference).
• Provide proof of professional installation for defect-based exchanges.
• You pay for return shipping; we pay to ship the new item to you.

🛠️ Warranty Returns

If your product qualifies under our 1-year warranty:

• Contact us for an RMA.
• Ship the defective item to us (you cover shipping).
• We’ll inspect and send a free replacement (we cover shipping back to you).

⚠️ Important Policies for Specific Products

Damaged Items (Non-TV/Appliance)

• Report within 1 business day.
• Exchange is available upon inspection.

Damaged TVs & Appliances

• Must be refused at delivery.
• A free replacement will be shipped immediately.

Large Items (TVs 32”+, furniture, oversized gear)

• Must be inspected upon delivery and signed by an adult.
• Once signed, you're responsible for the condition.

❌ Return Exceptions

We cannot accept returns for:

• Items not purchased from AudioJamOnline.com
• Installed or tampered-with car audio components
• Items missing original packaging, UPCs, or accessories
• Physically damaged merchandise

Items returned that violate these rules will be sent back at your cost.

🔄 Defective or Incorrect Items

• Defective on arrival (DOA) items must be reported within 72 hours.
• Incorrect items? Contact us immediately — we’ll pay for return shipping and send the right item.

🚚 Return Shipping Responsibility

Customers are responsible for return shipping except when:

1. The item is defective.
2. The item arrives damaged (must be verified by carrier).
3. You received the wrong item.

In these cases, we cover both return and replacement shipping.

📬 Need Help?

Contact us Monday–Saturday 10 AM–6 PM EST:
📧 mmir@audiojamonline.com
📞 302-832-2868

✅ Your satisfaction matters at Audio Jam. We’re committed to providing hassle-free support for your purchase. For more details, please visit AudioJamOnline.com.

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